Helpdesk

Customer support
Add-on for ExpressionEngine

manage customer e-mails and web enquiries
reply to enquiries directly from ExpressionEngine
delegate them to responsible Helpdesk users
post private notes and change statuses
publish communication into EE channel
EE2 & MSM compatible

Helpdesk for ExpressionEngine is a simple and powerful add-on that enables ExpressionEngine powered sites to run their own customer service platform.

Gather e-mails from a selected mailbox and enquiries submitted from the web into a shared inbox in ExpressionEngine. Reply to messages or delegate them to other Helpdesk users and then publish your communications into EE channel entries.

Receive customer service enquiries sent by e-mail through the web.

Helpdesk receives emails from your mailbox and enquiries submitted through the web, and stores them in a shared inbox located in EE.

Reply to messages or delegate them to other Helpdesk agents.

You can reply to any message via e-mail or through the control panel, add a private note or delegate it to another helpdesk agent.

Publish communication into ExpressionEngine Channel.

You can start building your own knowledgebase by publishing your communication into regular ExpressionEngine channels.

Customize ticket fields, automatic e-mail notifications & more.

You can create custom fields to gather additional details from your clients and customize the text of automatic e-mail notifications.

View More Features