In order to perform the Initial Setup, make sure you’re logged in as Super Admin. Now, go to Helpdesk (Add-Ons » Modules » Helpdesk), click on the Module Settings button located in the top-right corner of the screen and choose Ticket-to-Channel Settings.

To build a knowledgebase, you can publish information from any ticket into a selected ExpressionEngine channel. To configure this feature, follow these steps:

  • Choose an existing channel you wish to publish tickets into (if you have a clean ExpressionEngine installation, you will need to create a channel first)
  • Choose a channel field you wish to publish your ticket content into
  • Choose a channel field you wish to publish ticket keywords into (good for search purposes)