System Requirements

  • ExpressionEngine 2.1.0+
  • PHP 5+
  • php-imap library
  • MySQL 5+
  • jQuery 1.6.1 or higher (in EE control panel)

Installation Instructions

Before installing the module, make sure you back up your site and database. Once you’re ready, follow these steps:

  1. Upload the helpdesk folder to system/expressionengine/third_party/ 
  2. Upload the themes/third_party folder to themes/third_party/
  3. Install the module in Add-ons » Modules
  4. While installing, make sure to install both Module and Extension

Once Helpdesk is installed, you will need to choose a Member Group, which Members will be able to access Helpdesk and act as support agents. You will need to allow this Member Group to access the Helpdesk module. Follow these steps to do so:

  1. Go to Members » Member Groups
  2. From the list of Member Groups, choose the group that will work with Helpdesk and click on the Edit group details
  3. In the Module Access Privileges, make sure to set Yes (can access) for Helpdesk add-on
  4. Save settings

Now, your Helpdesk should be ready and you can proceed to Initial Setup.

Please bear in mind that if you decide to uninstall Helpdesk add-on, all your Helpdesk tickets and Helpdesk settings will be lost. Therefore, we suggest you to uninstall the Helpdesk add-on only if you’re really ready to do so.