Before updating the module, make sure you back up your site and database. Once you’re ready, follow these steps:
- Replace existing add-on files in the Helpdesk folder with new files
- Replace existing theme files in the themes/third_party folder
- Go to Add-ons » Modules and make sure the add-on version number has updated
If you’re using SATF form, please try submitting it to make sure it works properly. If not, make sure your SATF settings are configured properly.