Helpdesk can download messages only from one mailbox. If you’re using MultiSite Manager (MSM), you can set HelpDesk to download messages from a different mailbox on the other MSM site/s, however you can only configure and check one mailbox within one Helpdesk instance.

You can check multiple mailboxes though (e.g. [email protected], [email protected]) by creating various e-mail aliases on your main mailbox so that all relevant messages end up in one mailbox that can easily be checked from one Helpdesk instance.

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